#1 26-03-2011 14:41:35

v8rulz...

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Lexus, MINI Snag Top Spots In J.D.

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J.D. Power And Associates 2011 U.S. Customer Service Index Study :

Luxury brand Lexus and mass-market brand MINI are the top winners in the J.D. Power and Associates' (JDPA) 2011 U.S. Customer Service Index (CSI) Study. The study looks at owner satisfaction for visits to dealers’ service departments for maintenance and repair work during the first three years of ownership. This is the period when most vehicles are still covered by a manufacturer’s warranty.

The annual JDPA U.S. CSI Study uses five measures to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

Of importance to families, most of the top-spot winners are ideal family vehicles :

  For Lexus, the luxury brand of Toyota Motor Company, the award marks the brand’s second consecutive time at the top-spot and the third consecutive year for an award. Lexus scored particularly well in all five measures. Top-selling Lexus products in 2010 were the mid-size Lexus ES and RX mid-size SUV, both of which are good choices for family vehicles for those looking for luxury brands.:P:P

  In the field of 12 luxury brands, Jaguar slipped ahead of Cadillac for second-place. Jaguar enjoyed great success with the introduction of the new XJ large luxury car, which accounted for 40 percent of U.S. sales in 2010. Land Rover, particularly Range Rover and Range Rover Sport mid-size luxury SUVs, were also big sales volume winners in 2010.

  Number three spot in luxury brands in the JDPA 2011 U.S. CSI study belongs to Cadillac. Top-selling Cadillac products in 2010 were the mid-size CTS and SRX compact crossover, both of which are excellent family vehicles.

  Acura, Honda’s upscale division, rounds out the top four in the luxury category, marking its second time in fourth place. The mid-size Acura TL and MDX SUV were the brand’s best sellers in 2010. Honda, long known for providing reliable family transportation, gets well-deserved recognition here.

  MINI, the highest among 21 mass-market brands, improves 19 points from 2010, moving to the number one spot from fifth place last year. JDPA says MNI performs particularly well in the area of vehicle pick-up and service quality factors. In 2010, MINI’s best-selling product was the Cooper S Hardtop. While it's more appropriate perhaps for only small families or a couple with one child, MINI is nonetheless popular with many American families.

source : familycarguide.com

Dernière édition de: v8rulz... (26-03-2011 14:43:01)

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Ex Saab 900 '94 2,5 v6 , 170cv / ex Saab 9-5 2001 2,3 t, 185cv / actuellement , éleveur de Lexus :  (Toyota Camry 5s-fe '97 GPL ..2,2 l..365 500 kms.....plaquettes AV changées à 300300 kms!!!!!!!!!!!)ex LS 430 Président 8p8, 2001 --ex  ls 460 Président 212, 2009 84900 kms...LS 600h grise stellaire 2008.. 124000 kms.

                                             Luxury Export to United-States = LEXUS .